Return & Refund Policy

At CrisJerseyEra, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review our return, refund, and exchange policy carefully.

1. Return Eligibility

You must contact us within 30 days of receiving your order to request a return.

To be eligible for a return, items must meet the following conditions:

  • Unworn, unused, and in original condition
  • Free from stains, odors, washing, or damage caused by the customer
  • Returned with original tags and packaging
  • Include proof of purchase or order number

Returns requested after 30 days of delivery may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Gift cards
  • Products damaged due to misuse, improper washing, or customer handling
    3. How to Request a Return

To begin a return, please contact us by email:

📧 Email: support@crisjerseyera.shop

Please include the following information:

Your order number
Reason for return
Clear photos of the item (required if damaged, defective, or incorrect)

Our customer support team will review your request within 1–3 business days and provide return instructions if approved.

Please do not send items back without approval, as unauthorized returns may not be accepted.

4. Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of returned items.
CrisJerseyEra is not responsible for returns lost during shipping.
5. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days, depending on your payment provider or bank

Shipping fees are non-refundable, unless the return is due to an error on our part (wrong item, damaged item, or defective product).

6. Exchange Policy

We accept exchanges for:

Wrong item received
Damaged or defective items
Incorrect size received due to our fulfillment error

To request an exchange, please contact us within 7 days of receiving your order.

If approved, we will provide instructions for exchanging your item.

Please note that exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery and provide photos of the issue.

We will work quickly to resolve the matter through a replacement, exchange, or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times may vary

If you still need assistance, please contact us.

9. Contact Information

📧 Email: support@crisjerseyera.shop

📍 Business Address:
39 Elizabeth St
Cumberland, RI 02864
United States

Thank you for shopping with CrisJerseyEra!